Support that actually answers.

In order, check that: the number you entered is the 10-digit number of the SIM actually in the phone; you have waited the full 60 seconds before asking for a resend; the message has not landed in an SMS spam or blocked folder; and you have network coverage.

After three failed attempts we rate-limit the number for 15 minutes - that is deliberate, and it protects your account. Wait, then try once more.

Still nothing? Email us your number and the approximate time you tried, and we will check the delivery log.

Your number is your account identifier, so this needs a manual change. Email hello@dutiess.com from the address on your account, with your old number, your new number and your driving licence number. We verify identity before moving anything - your rating and duty history come with you.

Sessions end when a refresh token expires, when you log out, or when we detect something suspicious. Log in again with your number and OTP. If it keeps happening, tell us the phone model and Android version.

Check the DL number matches the card exactly, including spaces and the state code, and that the date of birth you entered is the one on the licence rather than on another document.

Government records are occasionally out of date or incomplete. If your entry is correct, the application is flagged for human review, not rejected - a reviewer normally decides within 24–48 hours.

Take the selfie in daylight or bright indoor light, face the camera straight on, and remove a cap, sunglasses or mask. Keep the background plain and hold the phone at arm's length.

Older licence photographs score lower - that is a known limitation, not your fault. If it still fails, the application goes to human review.

A registration number can exist on only one account, which is how we stop the same car being presented by several people. If you have genuinely bought the vehicle, email us the RC in your name and a proof of transfer, and we will move it after review.

The automatic checks return in seconds. If your file goes to human review, expect a decision in 24–48 hours; we may ask you for one more document. Full detail is in the Verification Policy.

Usually one of three things: the fare is below the local rate for that route; the pickup is too soon for anyone to reach; or the vehicle category you asked for is scarce right now. Posting earlier and being explicit about tolls and carrier requirements helps a lot.

We are also still building density in Delhi NCR - some hours have fewer drivers on duty than others.

Report it from the duty in the app. A person reviews every report; a confirmed no-show reduces that driver's reliability score and adds a strike, and three strikes remove the account.

We cannot recover a fare or an advance for you - Dutiess never handles money. See §7 of the Refund Policy.

The score moves for four reasons besides no-shows: cancelling within two hours of pickup, never confirming a duty you posted was completed, letting the four-day rating window lapse, and confirmed reports against you.

The last two catch people out most often. Confirm and rate promptly and the score recovers as you complete duties.

Appeal within 14 days by emailing hello@dutiess.com with your account number and what actually happened. Someone not involved in the original decision reviews it and replies within 7 working days. If the appeal succeeds we lift the strike and restore the score effect.

Check dutiess.com/status first - if something is down on our side, it will be there. Otherwise force-close and reopen the app, confirm you are on the latest version, and check that location permission is granted if distances are missing.

Request deletion in the app, or email hello@dutiess.com from your registered address. We action it within 30 days. Some records - verification audit logs, anything tied to an open safety investigation - are retained for the periods set out in the Privacy Policy.

That is a scam. Your first month is free, verification is never charged for separately, and we will never ask you for money, your OTP or your password over a call or WhatsApp. Report it here immediately.