Notes from the taxi stand.
What we are learning about how work actually moves between India's cab drivers - plus product updates and the occasional argument about how this industry should be built.
The WhatsApp duty exchange already exists. It just isn't safe.
Every day thousands of Indian drivers pass bookings to each other through group chats. It works until the morning it doesn't - and then it costs somebody nine years of trust.
Read - 6 minnorth_eastWhat a broker actually costs an Indian cab driver
₹300 out of an ₹800 fare sounds survivable until you run it across a month, a year, and a working life. We did the arithmetic with drivers in Dwarka.
Read - 5 minnorth_eastHow we verify a driver in about fifteen minutes
Six checks, two government databases, and one decision we made early that most verification systems get wrong: never auto-reject a driver.
Read - 7 minnorth_eastMore coming - driver stories, city launches, product updates
If you drive, run an agency, or have a story from this industry worth telling, we would like to hear it.