Trust & safety

Report a fake profile, a scam or anything that feels wrong.

A network is only as trustworthy as its worst member. Tell us and we will act - every report is read by a person, normally within 24 hours, and we never reveal who reported whom.

e911_emergency

If anyone is in immediate danger, call 112 first

Police first, us second. Once everyone is safe, file the report below and we will act on the account straight away.

What to report

Things we want to hear about

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Fake profiles

A driver using someone else's photo, name or licence. An account that does not match the person who turns up. Someone operating a verified account that is not theirs.

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Scams and fraud

Anyone demanding an advance and vanishing, raising the fare after selection, charging a "brokerage", or asking you to pay to be verified. Dutiess never charges for verification.

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Fake duties

Bookings that do not exist, test posts made to collect applications, duties already given to someone else, or deliberately wrong routes, timings and fares.

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Customer poaching

A driver who contacted your customer afterwards to take direct business, or passed their details to anyone else. This is the most serious breach on the platform.

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Harassment and threats

Abusive or obscene language, discrimination by religion, caste, region, gender or language, repeated unwanted contact, intimidation or threats of any kind.

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Document misuse

Forged or borrowed licences, RCs or permits. Someone circulating another user's documents or profile screenshots off the platform.

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Unsafe conduct

Driving without a valid licence, permit or insurance; driving under the influence; a vehicle that is obviously unroadworthy; anything that put a customer at risk.

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Security issues

A vulnerability in the app or website, an account takeover, phishing messages pretending to be Dutiess, or a suspected data leak. See the Security page for disclosure.

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Spam

Repeated duplicate posts, unrelated advertising, bulk applications from someone who never turns up, or misuse of the URGENT alert for a non-emergency.

File a report

Tell us what happened

If you have the app, the report button on the duty or profile is faster - it attaches the record automatically. Use this form if you cannot access the app, or if the issue happened off-platform.

A phone number helps us find the account fastest.
Minimum 30 characters. Do not attach other people's documents - describe them instead.

You can report anonymously. Leaving contact details means we can ask for detail and tell you the outcome - and it makes the report far easier to act on. We never tell the reported user who reported them.

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What happens next

boltWithin 24 hours - a person reads your report and pulls the full duty and account record.
task_altInvestigation - we check the record against what you describe, and may re-run verification on the account.
shieldImmediate suspension where there is a credible risk to anyone - we investigate afterwards, not before.
gavelOutcome - warning, score reduction, strike, or permanent removal. Fraud and poaching mean removal on the first confirmed case.
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Confidentiality

We never disclose the identity of a reporter to the person reported. Reports are visible only to the small review team, and are retained under the Privacy Policy.

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Good faith, please

Reporting a competitor to damage their score, or filing a knowingly false report, is itself a breach of the Community Guidelines and can result in a strike against your account.

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Prefer email?

Write to us with "Report" in the subject line. Same team, same 24-hour target.

mailhello@dutiess.com