Refund & Cancellation Policy

Your first month on Dutiess is free. No card is collected and no payment is taken to start. If anyone asks you to pay to join Dutiess or to get verified faster, it is a scam - report it immediately.

1. What this policy covers

This policy applies to Dutiess subscription fees only - the flat monthly amount that gives a verified user access to the platform after the launch period ends.

It does not apply to fares, advances, tolls, waiting charges or any other money that moves between two users. See §7.

2. How the subscription works

After the free first month, access is sold as a flat monthly subscription - currently an introductory ₹160 per month, 80% off the regular ₹799 price, inclusive of applicable taxes unless stated otherwise at checkout. The current price is always on the Pricing page.
Dutiess takes no commission on any fare. The subscription is our only charge.
The subscription renews automatically each month until you cancel.
Free months earned through referrals, promotions or launch credits are applied before any charge is taken.

3. Cancelling your subscription

You can cancel at any time, from the app or by emailing hello@dutiess.com from your registered address.
There is no cancellation fee, no notice period and no lock-in.
Cancellation stops the next renewal. Your access continues until the end of the period you have already paid for, and then simply lapses.
Your account and history are not deleted when you cancel - you can resubscribe later and keep your rating, reliability score and duty history. To delete your account and data entirely, see the Privacy Policy.
Cancelling does not release you from duties you have already accepted.

4. When we refund

Because you can cancel before any renewal and access continues to the end of a paid period, subscription fees are generally non-refundable once a period has begun. We will, however, refund in these situations:

Situation	What you get
Duplicate or double charge	Full refund of the extra amount
Charged after you cancelled	Full refund of that charge
Charged in error, or the wrong amount	Full refund of the incorrect amount
Unauthorised charge you report within 30 days	Full refund after verification
Platform unusable for more than 72 consecutive hours because of a failure on our side	Pro-rata credit or refund for the affected days
We suspend your account and an appeal shows we were wrong	Pro-rata refund or credit for the period you were locked out
We discontinue the service mid-period	Pro-rata refund for the unused remainder
Price increased without the required 30 days' notice	Full refund of the increased amount

5. When we do not refund

You simply changed your mind partway through a paid month - cancel instead, and access runs to the end of the period.
You did not use the platform during a period you paid for.
No duty you posted was filled, or no application you made was selected. We provide the marketplace, not guaranteed work.
Another user behaved badly - report them; that is a conduct matter, not a billing one.
Your account was removed for breaching our Terms or Community Guidelines - fraud, forged documents, poaching, harassment or three strikes. No refund is due.
Free periods, referral months and promotional credits - they have no cash value and are not refundable or transferable.
Short interruptions for planned maintenance, or outages caused by third parties (network, government databases, app stores) or by events outside our reasonable control.

6. How to request a refund

Email hello@dutiess.com with the subject "Refund request", from your registered email address.
Include the phone number on the account, the date and amount of the charge, the payment reference or transaction ID, and a short explanation.
We acknowledge within 72 hours and decide within 7 working days.
Approved refunds are issued to the original payment method - we cannot send a refund anywhere else.
Once issued, money typically reaches you in 5–10 working days, depending on your bank or card issuer. That last part is outside our control.

Requests must be made within 60 days of the charge.

7. Fares between users are not refundable by us

This is the most important thing on this page, so we will be blunt about it.

Dutiess never holds, routes or processes fares. There is no wallet, no escrow and no payment gateway between drivers. When you accept a duty, you contract directly with the other driver and settle the money between yourselves - exactly as you do today.

That means we cannot refund a fare, recover an advance, reverse a payment, or compensate you for a duty that went wrong. We are not a party to that contract and we never touched the money.

What we can do, and will:

investigate your report and look at the full duty record;
reduce the other party's reliability score where the facts support it;
issue a strike, and remove the account on a third strike or on serious fraud;
provide a record of the duty if you pursue the matter yourself.

Use the Report Abuse page, or the report button in the app.

8. Cancelling a duty (not a subscription)

Cancelling a duty costs no money, but it does affect your standing:

A poster may cancel before selecting a driver with no consequence.
After selection, a binding arrangement exists between the two users. Cancelling then - and especially within two hours of pickup - is recorded as a late cancellation and reduces your reliability score.
Not turning up at all is a no-show, which reduces your score and adds a strike.
Genuine emergencies happen. Tell the other party immediately, then report it - reviewers do take context into account.

9. Changes to this policy

We will update this page before subscriptions begin and whenever the terms change, with at least 30 days' notice in the app for any change that reduces your rights.

10. Contact

Billing and refund queries: hello@dutiess.com, subject line "Refund". Response within 72 hours.

Related: Pricing · Terms & Conditions · Report abuse